Overview

These terms apply when you use the ShoreFlow website or engage us to carry out work. ShoreFlow is a trading name of Shaun Lawrence T/A Innuvo, based in Newquay, Cornwall. By using this website or working with us, you agree to these terms.

For individual projects, we’ll also agree a specific scope of work with you before we start. If anything in a project agreement conflicts with these general terms, the project agreement takes priority.

What we do

We provide AI tools, workflow automation, lead generation systems, and related digital services. The exact scope of any project is agreed between us before work begins, usually in a written proposal or email confirmation.

Quotes and proposals

Any quotes or proposals we provide are valid for 30 days unless we say otherwise. Prices are exclusive of VAT unless stated. We’ll always confirm the final scope and cost in writing before starting work.

Payment

Payment terms are agreed on a per-project basis and will be set out in your proposal. Invoices will be issued by Shaun Lawrence T/A Innuvo. As a general rule:

We typically require a deposit before work begins (usually 50%)
The remaining balance is due on completion or at agreed milestones
Invoices are payable within 14 days unless otherwise agreed
We reserve the right to pause work if invoices are overdue by more than 14 days

Your responsibilities

To deliver good work, we need a few things from you:

Timely access to any content, accounts, credentials, or information we need
Reasonable availability for feedback and sign-off
Honest and accurate information about your requirements

If delays on your side affect the project timeline, we may need to adjust delivery dates or costs accordingly. We’ll always talk to you about this before making any changes.

Intellectual property

Once a project is complete and fully paid for, you own the deliverables — the workflows, tools, code, and configurations we’ve built specifically for you.

We retain the right to use general techniques, knowledge, and non-client-specific code or tools that we’ve developed independently (or that existed before the project). This is standard practice and means we can continue to improve and use our own methods.

We may reference the project in our portfolio or case studies (for example, on our website). If you’d prefer we didn’t, just let us know and we’ll respect that.

Confidentiality

We treat everything you share with us as confidential. We won’t share your business information, login credentials, internal processes, or data with anyone outside our team unless you give us permission or we’re legally required to.

We expect the same in return — please don’t share our proposals, pricing, or proprietary methods with third parties without checking with us first.

Third-party services

Our work often involves connecting to or building on top of third-party platforms (such as n8n, Make, OpenAI, Google Workspace, CRMs, and similar tools). We’re not responsible for outages, changes, or issues caused by those services. We’ll always do our best to help resolve problems, but some things are outside our control.

Any costs for third-party subscriptions, API usage, or hosting are your responsibility unless we’ve specifically agreed otherwise.

Limitation of liability

We stand behind our work, but we need to be realistic about risk:

Our total liability for any project is limited to the amount you’ve paid us for that specific project
We’re not liable for indirect losses, including lost revenue, lost data, or lost business opportunities resulting from our work
We don’t guarantee specific business outcomes (such as a particular increase in leads or revenue), since results depend on many factors beyond our control

None of this limits our liability for anything that can’t be excluded by law, such as fraud or personal injury.

Changes and additional work

If you need changes to the agreed scope during a project, that’s fine — it happens. We’ll discuss the impact on timeline and cost with you and agree any changes in writing before proceeding. We won’t bill you for anything you haven’t approved.

Cancellation and termination

Either of us can end a project by giving 14 days’ written notice. If you cancel:

You’ll pay for all work completed up to the cancellation date
Any deposit paid is non-refundable, as it covers time already committed
We’ll hand over any work completed to date

If we need to cancel (which we’d only do for a serious reason), we’ll refund you for any work we haven’t delivered.

Website use

This website is provided “as is.” While we do our best to keep everything accurate and up to date, we don’t guarantee that all information on the site is complete or error-free. The content on this site is for general information and doesn’t constitute professional advice.

Governing law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions

If anything here isn’t clear or you want to discuss any of these terms, drop us a line at [email protected].

Terms of Service